India elections 2019: Journalist safety kit

India is scheduled to hold national and provincial elections from April 11 to May 19, 2019. As the country celebrates over 70 years of democracy, journalists are under pressure from attacks, harassment, cyber bullying, and government restrictions. At least five journalists were killed in relation to their work in India in 2018, including four who were murdered, according to CPJ research.

CPJ’s Emergencies Response Team (ERT) has compiled a Safety Kit for journalists covering the elections. It contains information for editors, reporters, and photojournalists on how to prepare for the election, and how to mitigate digital, physical and psychological risk.

PDFs of the election safety kit are available to download in English, हिंदी में, ‘मराठी मध्ये’, اردو میں and తెలుగు లో.

Contents:

Editor’s Safety Checklist

Digital Safety: Basic device preparedness

Digital Safety: Identifying bots

Digital Safety: Online harassment and trolling

Digital Safety: Securing and storing materials

Physical Safety: Reporting safely on rallies and protests

Physical Safety: Reporting safely in a hostile community

Psychological Safety: Managing trauma in the newsroom

Psychological Safety: Dealing with trauma-related stress

Download the PDF

Journalists requiring assistance can contact CPJ’s ERT program via [email protected] or CPJ’s Asia program via research associate Aliya Iftikhar [email protected] or India correspondent Kunal Majumder at [email protected].

CPJ’s Journalist Security Guide has additional information on basic preparedness and assessing and responding to risk. CPJ’s resource center has additional information and tools for pre-assignment preparation and post-incident assistance.

Editor’s Safety Checklist

During the run up to the election, editors and newsrooms may assign journalists to stories at short notice. This checklist includes key questions and steps to consider to reduce risk for staff.

• Are your staff experienced enough for the assignment?

• Have you discussed any health issues your staff may have that could affect them during the task?

• Have you recorded and securely saved the emergency contact details of all staff being deployed?

• Does the team have the appropriate accreditation, press passes, or a letter indicating they work for your organization?

• Have you considered the level of risk attached to the story that your team may be exposed to? Is the level of risk acceptable in comparison to the editorial gain?

• Detail potential risks and measures put in place to make staff safer:

• Does the role or profile of any journalist being deployed put them at more risk? For example, photojournalists who work closer to the action, or female journalists.
  If yes, provide detail:

• Is special equipment such as body armor, respirators, or a medical kit required? Do the journalists have access to the necessary equipment, and do they know how to use it?

• Are the journalists driving themselves and is their vehicle roadworthy and appropriate?

• Have you identified how you will communicate with the team and how they will remove themselves from a situation if necessary? If so, detail below:

• Have you identified the local medical facilities in case of injury? If so, record it below:

• Is the team correctly insured and have you put in place appropriate medical cover?

• Have you considered the possibility of long-term trauma-related stress?

For more information about risk assessment and planning, see the CPJ Resource Center.

Digital Safety: Basic device preparedness

Before going out on assignment it is good practice to:

• Back up your devices to a hard drive and remove any sensitive data from the device you are carrying.
• Log out of any accounts and apps, and from all of your browsers, and clear your browsing history. This will stop people being able to access your personal and work accounts, such as email and social media sites.
• Password protect all your devices and set up your devices to remote wipe. Remote wipe will work only with an internet connection.
• Take as few devices with you as possible. If you have spare devices, them them instead of personal or work devices.

Digital Safety: Identifying bots

Journalists covering elections are increasingly likely to be targeted online through smear campaigns that aim to discredit them and their work. It can be hard to work out who is behind a campaign or attack. Attackers can be real people or malicious computer bots: accounts run by computers. Bots mimic human behavior on social media as a way to spread misinformation or propaganda that supports a cause. Identifying bots from real people can help journalists to better understand the harassment and identify when a digital threat may become physical.

To identify a bot:

• Look at the accounts of the people harassing you online and check to see the year it was created. An account that was set up recently or has only recently started posting content after a long period of inactivity may be a bot.
• Check the personal details of the person behind the account, such as location or date of birth. A lack of personal information or an empty bio can often mean that the account is a bot.
• Fake accounts may not have a user photo uploaded, or they may be using a photo taken from stock images or another fake account. Journalists can copy the image and upload it to Google images to see if the photo is used elsewhere on the internet.
• Look at the information posted from the account. If the user is retweeting a lot of content or just posting content with a headline and a link, then the account is likely to be fake. A bot is unlikely to interact with other social media users.
• If the account has a low number of followers then it is most likely a bot.
• Social media posts with accounts with a low number of followers but a high number of likes or retweets are likely to be fake and part of a network of bot accounts.
• Look at the accounts of those following the suspected bot and review the content they are posting. Bots are often programmed to publish identical content at the same time.
• Check the name of the account and the Twitter handle (the part that starts with @). If the name and the handle do not match, the account may be fake.

Journalists may want to mute or block bots that attack them online. Media workers are advised to report any malicious accounts to social media companies. It is recommended to document any posts that are abusive or threatening, including screenshots of the accounts, the date of the comment, and any action taken. This information may be useful at a later date should you wish to pursue legal action.

Digital Safety: Online harassment and trolling

Online harassment can increase during elections, so journalists should take steps to protect themselves and their accounts. CPJ is aware of several cases of female journalists in India being trolled or harassed online. Journalists should monitor social media accounts regularly for increased levels of trolling or signs that an online threat may become a physical attack.

To minimize the risk:

• Create long and strong passwords for your accounts. These should be between six to eight words long, and unique for each account. Consider using a password manager, which is currently the most secure way of managing passwords. This will help to prevent accounts from being hacked.
• Turn on two-factor authentication (2FA) for accounts.
• Review your privacy settings for each account and make sure any personal data, such as phone numbers and date of birth, is removed. Lock down the privacy settings for each of your accounts.
• Look through your accounts and remove any photos or images that could be manipulated and used as a way to discredit you. This is a common technique used by trolls.
• Consider getting your account verified by the social media company. This is a blue tick alongside your name confirming that the account is yours. Verification can help others to identify your account from any fake accounts set up in your name.
• Monitor your accounts for signs of increased trolling activity or for indications that a digital threat could become a physical threat. Be aware that certain stories are likely to attract higher levels of harassment.
• Speak with family and friends about online harassment. Trolls often obtain information about journalists via the social media accounts of their relatives and social circle. Consider asking people to remove photos of you from their sites or lock down their accounts.
• Speak with your media outlet about online harassment and have a plan of action in place if trolling becomes serious.

During an attack:

• Try not to engage with trolls as this can make the situation worse.
• Try to ascertain who is behind the attack and their motives. The online attack may be linked to a story you have recently published.
• Journalists should report any abusive or threatening behavior to the social media company.
• Document any comments or images that are of concern, including screenshots of the trolling, the time, the date, and the social media handle of the troll. This information may be useful at a later date if there is a police inquiry.
• Be vigilant for signs of hacking. Ensure that you have strong, long passwords for each account, and that two-factor authentication is on.
• Inform your family, employees, and friends that you are being harassed online. Adversaries will often contact family members and your workplace, and send them information/images in an attempt to damage your reputation.
• You may want to block or mute those who are harassing you online. You should also report any abusive content to social media companies and keep a record of your contact with these companies.
• Review your social media accounts for comments that may indicate that an online threat is about to turn into a physical threat. This could include people posting your address online (known as doxxing) and calling on others to attack you and/or increased harassment from a particular individual.
• Consider coming offline until the harassment has died down.
• Online harassment can be an isolating experience. Ensure that you have a support network to assist you. In a best case scenario, this will include your employer.

Digital Safety: Securing and storing materials

It is important to have good protocols around the storing and securing of materials during election times. If a journalist is detained, their devices may be taken and searched, which could have serious consequences for the journalist and their sources.

The following steps can help protect you and your information.

• Review what information is stored on your devices, including phones and computers. Anything that puts you at risk or contains sensitive information should be backed up and deleted. There are ways to recover deleted information, so anything that is very sensitive will need to be permanently erased using a specific computer program, rather than just deleted.
• When reviewing content on a smartphone, you should check information stored on the phone (the hardware) as well as information stored in the cloud (Google Photos or iCloud).
• Check the content in messaging applications, such as WhatsApp. Journalists should save and then delete any information that puts them at risk. Be aware that WhatsApp backs up all content to the cloud service linked to the account, for example iCloud or Google Drive.
• Think about where you want to back up information. You will need to decide whether it is safer to keep your materials in the cloud, on an external hard drive or on a flash drive.
• Journalists should regularly move material off their devices and save it on the back up option of their choice. This will ensure that if your devices are taken or stolen then you have a copy of the information.
• It is a good idea to encrypt any information that you back up. You can do that by encrypting your external hard drive or flash drive. You can also turn on encryption for your devices. Journalists should review the law in the country in which they are working, to ensure they are aware of any legalities around the use of encryption.
• If you suspect that you may be a target and that an adversary may want to steal your devices, including external hard drives, then you should keep your hard drive in a place other than your home.
• Put a PIN lock on all your devices. The longer the PIN, the more difficult it is to crack.
• Set up your phone or computer to remote wipe. This function allows you to erase devices remotely, for example if authorities take them. This will only work if the device is able to connect to the internet.

Physical Safety: reporting safely on rallies and protests

During elections, journalists frequently work among crowds at rallies, campaign events, live broadcasts and protests. CPJ documented in January how two journalists from the independent Telugu-language news channel Mojo TV were harassed and assaulted by members of a right-wing group in Hyderabad, and how a group of people suspected of being supporters of a far-right political party attacked several journalists during a live broadcast of a show for the privately owned broadcaster TV9 Marathi, in August 2018.

To minimize the risk:

Political Events and Rallies

• Ensure that you have the correct accreditation or press identification. For freelancers, a letter from the commissioning employer is helpful. Have it on display only if safe to do so. Do not use a lanyard, but clip it to a belt.
• Gauge the mood of the crowd. If possible, call other journalists already at the event to check the mood. Consider taking another reporter or photographer with you if necessary.
• Wear clothing without media company branding and remove media logos from equipment/vehicles if necessary. Have appropriate footwear.
• Have an escape strategy in case circumstances become hostile. You may need to plan this on arrival, but do so before beginning the assignment. Park your vehicle in a secure location or ensure you have a guaranteed mode of transport.
• If the climate becomes hostile, do not hang around outside the venue/event and do not start questioning people.
• If the objective is to report from outside, working with a colleague is sensible. Report from a secure location with clear exits, and familiarize yourself with the route to your transportation. If an assault is a realistic prospect, consider the need for security and minimize your time on the ground.
• Inside the event, report from the press area unless it is safe to do otherwise. Ascertain if the security or police will assist if you are in distress, and identify your exits.
• If the crowd/speakers are hostile to the media, mentally prepare for verbal abuse. In such circumstances, just do your job and report. Do not react to the abuse. Do not engage with the crowd. Remember, you are a professional even if others are not.
• If spitting or small missiles from the crowd are a possibility and you are determined to report, consider wearing a hooded, waterproof, discrete bump cap.
• If the task was difficult, do not bottle up your emotions. Tell your superiors and colleagues. It is important that they are prepared and that everyone learns from each other.

Protests

To minimize the risk when covering protests:

• Plan the assignment and ensure that you have a full battery on your mobile phone. Know the area you are going to. Work out in advance what you would do in an emergency.
• Take a medical kit if you know how to use it.
• Always try to work with a colleague and have a regular check-in procedure with your base, particularly if covering rallies or crowd events.
• Wear clothing and footwear that allows you to move swiftly. Avoid loose clothing and lanyards that can be grabbed, as well as any flammable material (i.e. nylon).
• Consider your position. If you can, find an elevated vantage point that might offer greater safety.
• At any location, always plan an evacuation route as well as an emergency rendezvous point if you are working with others. Know the closest point of medical assistance.
• Maintain situational awareness at all times and limit the number of valuables you take. Do not leave any equipment in vehicles, which are likely to be broken into. After dark, the criminal risk increases.
• If working in a crowd, plan a strategy. Keep to the outside of the crowd and avoid being sucked into the middle, where it is hard to escape. Identify an escape route and, if working with a team, have an emergency meeting point.
• Photojournalists generally have to be in the thick of the action so are at more risk. Photographers in particular should have someone watching their back and should remember to look up from their viewfinder every few seconds. To avoid the risk of strangulation, do not wear the camera strap around your neck. Photojournalists often do not have the luxury of being able to work at a distance, so it is important to minimize the time spent in the crowd. Get your shots and get out.
• All journalists should be conscious of not outstaying their welcome in a crowd, which can turn hostile quickly.
• In Kashmir, Indian police have used live fire, rubber bullets, and pellet guns to quell protesters. Consider using personal protective equipment, but if this is not appropriate, pay attention to the police. If firearms are visible, move to hard cover and do not dwell in natural exits in case of a stampede.

To minimize the risk when dealing with tear gas:

• Wear personal protective equipment that includes a gas mask, eye protection, body armor, and helmet.
• Individuals with asthma or respiratory issues should avoid areas where tear gas is being used. Likewise, contact lenses are not advisable. If large amounts of tear gas are being used, there is the possibility of high concentrations of gas sitting in areas with no movement of air.
• Take note of any potential landmarks such as posts and curbs that can be used to help navigate out of the area if you are struggling to see.
• If you are exposed to tear gas, try to find higher ground and stand in fresh air to allow the breeze to carry the gas away. Do not rub your eyes or face as this may worsen the situation. Shower in cold water to wash the gas from skin, but do not bathe. Clothing may need to be washed several times to remove the crystals completely or even discarded.

Protesters have previously assaulted journalists in India. When dealing with aggression, consider the following:

• Gauge the mood of protesters toward journalists before entering any crowd, and watch for potential assailants.
• Read body language to identify an aggressor and use your own body language to pacify a situation.
• Keep eye contact with an aggressor, use open hand gestures, and keep talking with a calming manner.
• Keep an extended arm’s length from the threat. Back away and break away firmly without aggression if held. If cornered and in danger, shout.
• If aggression increases, keep a hand free to protect your head and move with short deliberate steps to avoid falling. If in a team, stick together and link arms.
• While there are times when documenting aggression is crucial journalistic work, be aware of the situation and your own safety. Taking pictures of aggressive individuals can escalate a situation.
• If you are accosted, hand over what the assailant wants. Equipment it is not worth your life.

Physical Safety: reporting safely in a hostile community

Journalists are frequently required to report in areas or communities that are hostile to the media or outsiders. This can happen if a community perceives that the media does not fairly represent them or portrays them in a negative light. During an election campaign, journalists may be required to work for extended periods among communities that are hostile to the media.

To help reduce the risk:

• If possible, research the community and their views. Develop an understanding of what their reaction to the media will be, and adopt a low profile if necessary.
• Wear clothing without media company branding and remove media logos from equipment/vehicles if necessary. Have appropriate clothing and footwear.
• Take a medical kit if you know how to use it.
• Secure access to the community. Turning up without an invitation or someone vouching for you can cause problems. Hire or get the approval of a local fixer, community leader or person of repute in the community who can help coordinate your activities. Identify a local power broker who can help in case of emergency.
• At all times, be respectful to the individuals and their beliefs/concerns.
• Avoid working at night: the risk increases dramatically.
• If there is endemic abuse of alcohol or drugs in the community, the unpredictability factor increases.
• Limit the amount of valuables/cash that you take. Will thieves be attracted by your equipment? If you are accosted, hand over what they want. Equipment is not worth your life.
• Ideally, work in a team or with back up. Depending on risk levels, the backup can wait in a nearby safe location (shopping mall/petrol station) to react if necessary.
• Plan your visit. Think about the geography of the area and plan accordingly.Consider the need for security if the risk is high. A local hired back watcher to protect you/your kit can be attuned to a developing threat while you are concentrating on work.
  • Park your vehicle ready to go, ideally with the driver in the vehicle.
  • If you have to work remotely from your transportation, know how to get back to it. Identify landmarks and share this information with colleagues.
  • Know where to go in case of a medical emergency and work out an exit strategy.
• It is generally sensible to ask consent before filming/photographing an individual, particularly if you do not have an easy exit.
• When you have the content you need, get out and do not linger longer than necessary. It is helpful to have a cut off time pre-agreed and pull out at that time. If a team member is uncomfortable, do not waste time having a discussion. Just leave.
• Before broadcast/publication consider that you may need to return to this location. Will your coverage affect your welcome if you return?

Psychological Safety: Managing trauma in the newsroom

Stories and situations that frequently result in distress and when you should be thinking about the impact of trauma include:

• Graphic images of violence (death, crime scenes, brushes with death)
• Large scale accidents or disasters (train/plane/car crashes)
• Abuse cases, particularly involving children or the elderly
• Any distressing story that has a personal connection for staff
• When inexperienced staff are being exposed to such content for the first time.

Management should guide staff on such days and share the responsibility of care. The following approach should be considered and acted on if required. The extent to which the guidance is implemented will depend on the severity of story.

On such days:

• Try to rotate assignments so that the same producer isn’t cutting footage on difficult subjects for days on end.
• Make sure that team members know that they can say no when a subject is personally distressing to them. Staff should feel able to express concerns about tackling challenging subjects. This should be handled with sensitivity, discretion, and without further questions being asked. This represents an important exception to how videos are generally assigned.
• Make sure that your team members have breaks in between edits and are able to get fresh air when working on difficult material.
• Ask people if they are OK early and often–and not just via text message. Check-in with your staff at least once or twice a day verbally to make sure that everyone knows you are available to chat. Conversation between staff on the issue should be encouraged.
• If your team isn’t involved in these areas, be generous with lending staff to help other teams during particularly stressful periods.
• On particularly stressful days, try to ensure there is a debrief before everyone leaves the work environment.
• At the debrief, the responsible manager should acknowledge that people may be distressed by the story and such feelings are perfectly natural in the short term. If staff are affected they should talk to one of their managers. Talking to their colleagues can also help.
• If they would rather speak to an impartial adviser in confidence, is there an employee assistance program (EAP) or counsellor they can speak to?

Psychological Safety: Dealing with trauma-related stress

Post-traumatic stress disorder (PTSD) has been increasingly acknowledged as an issue confronting journalists who cover distressing stories.

The issue is more commonly associated with journalists and media workers in conflict zones or when they are exposed to near death or highly threatening situations. However, there is a greater awareness that journalists working on any sort of distressing story can experience symptoms of PTSD. Stories involving abuse or violence (crime scene reporting, criminal court cases or robberies) or stories that involve a large loss of life (car crashes/mine collapses) are all potential causes of trauma among those covering them. Those being abused online or trolled are also vulnerable to stress-related trauma.

The growth of uncensored user-generated material has created a digital front line. It is now recognized that journalists and editors viewing traumatic imagery of death and horror are susceptible to trauma. This secondary trauma is now known as vicarious trauma.

It is important for all journalists to realize that suffering from stress after witnessing horrific incidents/footage is a normal human reaction. It is not a weakness.

For everyone:

• Talk about it. Everyone from senior management to the most junior producers are affected by dealing with difficult events, graphic footage, or challenging conditions. Talk to your manager or to another supervisor, talk to the person you sit next to. Don’t suffer in silence.
• Remember it’s not in any way career-limiting to say that you need a break either in between videos, from a particular story, or from working in the field.
• Don’t look at graphic footage before you sleep, and don’t hit the bar too hard after a difficult news day. Disrupted sleep can harm the recovery process.
• Exercise and meditation are your friends here, as is maintaining a healthy diet and staying well hydrated.
• Remember that video doesn’t have to be graphic to be distressing. Footage involving blood or violence requires obvious care, but particularly emotive testimony can also be draining, as can videos of verbal abuse. Different people find different things challenging and distressing, so be sensitive.
• Take your “comp days” if you’ve worked through weekends or significantly over your hours on multiple days, whether editing or in the field. Take at least some of them quickly, because you need to spend that time recovering.

For editing producers:

• Don’t watch more than you need to. Don’t feel like you have to prove yourself by watching upsetting footage. Have conversations with your supervisor or manager early on about how to treat the footage, so you don’t have to watch it over and over, only for it to get cut.
• When showing your supervisor, a manager, or a member of the legal team a particularly graphic or distressing video, always warn them about what the footage shows. Ask, “Do you mind looking at a video showing the immediate aftermath of a violent attack?” rather than “Do you mind looking at my video?” Footage is always significantly more upsetting if you don’t know what’s coming.
• Develop a routine. Something as simple as putting both feet firmly on the floor, taking deeper breaths than normal just before watching something particularly difficult, and having a stretch afterwards can work. Find a routine that work for you.
• If you have a project that requires continued daily exposure to difficult footage, then talk about it. Acknowledge the effect that it’s having on you, and think actively about how you’re going to look after yourself during that project.

For producers in the field:

• Remember that it’s perfectly normal to feel helpless or upset that you couldn’t do more when covering upsetting stories. Just acknowledge how you’re feeling to your colleagues, or someone else you feel comfortable with. Talking about it rather than avoiding it is often the key.

If it’s particularly intense:

• It’s normal to feel jumpy or anxious, or to replay difficult images in your mind immediately after an event. Admitting how you’re feeling is useful, as is taking a bit of time out, even it’s just a short break.
• If these feelings aren’t passing in the days and weeks after the events, it’s worth flagging it to your seniors. If it feels particularly overwhelming, it’s better to seek help sooner.